@extends('layouts.app', ['class' => 'g-sidenav-show bg-gray-100'])

@section('content')
    @include('layouts.navbars.auth.topnav', ['title' => ''])

    <div class="card shadow-lg mx-4">
        <div class="card-body p-3">
            <div class="row gx-4">
                <div class="col-lg">
                    <div class="nav-wrapper">
                        <button class="btn btn-secondary mb-0" onclick="history.back()">
                            <i class="fas fa-circle-left me-1"></i>
                            <span class="font-weight-bold">Kembali</span>
                        </button>
                        @php
                            $showEncryptedId = encrypt($ticket->id);
                            $showRoles = array_filter(array_map('trim', explode(',', strtolower(auth()->user()->idroles ?? ''))));
                            $showCanAct = in_array('mis.it', $showRoles) || in_array('admins', $showRoles);
                            $showIsMagang = (int) ($ticket->is_magang ?? 0) === 1;
                        @endphp
                        @if ($showCanAct && $showIsMagang)
                            @if ($ticket->status === 'P' && (int) ($ticket->has_completed_daily ?? 0) === 1)
                                <button class="btn btn-success mb-0" onclick="completeTicket('{{ $showEncryptedId }}')"><i class="fas fa-flag-checkered me-1"></i>Complete</button>
                            @endif
                            <button class="btn btn-danger mb-0" onclick="uncompleteTicket('{{ $ticket->id }}')"><i class="fas fa-ban me-1"></i>Cancel</button>
                        @elseif ($showCanAct && $ticket->status === 'W')
                            <button class="btn btn-success mb-0" onclick="openApproveModal('{{ $showEncryptedId }}')"><i class="fas fa-check-circle me-1"></i>Approve</button>
                            <button class="btn btn-danger mb-0" onclick="openRejectModal('{{ $showEncryptedId }}')"><i class="fas fa-times-circle me-1"></i>Reject</button>
                        @elseif ($showCanAct && $ticket->status === 'A')
                            <button class="btn btn-primary mb-0" onclick="processTicket('{{ $showEncryptedId }}')"><i class="fas fa-gears me-1"></i>Proses</button>
                        @elseif ($showCanAct && $ticket->status === 'P')
                            <button class="btn btn-success mb-0" onclick="completeTicket('{{ $showEncryptedId }}')"><i class="fas fa-flag-checkered me-1"></i>Complete</button>
                            @if (empty($ticket->is_edited))
                                <button class="btn btn-warning mb-0" onclick="editTicket('{{ $showEncryptedId }}')"><i class="fas fa-edit me-1"></i>Edit</button>
                            @endif
                        @elseif ($showCanAct && $ticket->status === 'C')
                            <button class="btn btn-warning mb-0" onclick="uncompleteTicket('{{ $ticket->id }}')"><i class="fas fa-undo-alt me-1"></i>Cancel</button>
                        @endif
                    </div>
                </div>
            </div>
        </div>
    </div>

    <div class="container-fluid py-4">
        <div class="row">
            <!-- LEFT SECTION: FORM -->
            <div class="col-md-6">
                <!-- CARD FORM (TANPA INFO STATUS) -->
                <div class="card">
                    <div class="card-body">
                        <p class="text-uppercase text-sm mb-2">
                            <span id="card-title">Detail Ticketing</span>
                            <span
                                class="badge bg-{{ $ticket->status == 'E' ? 'info' : ($ticket->status == 'W' ? 'primary' : ($ticket->status == 'P' ? 'info' : ($ticket->status == 'A' ? 'approve' : ($ticket->status == 'C' ? 'success' : 'danger')))) }} float-end">
                                {{ $ticket->status_name }}
                            </span>
                        </p>
                        <hr class="horizontal dark mt-0">

                        <form role="form" method="POST" id="view-ticketing-form" enctype="multipart/form-data">
                            @csrf
                            <input type="hidden" id="ticket_id" value="{{ $ticket->id }}">
                            <input type="hidden" id="ticket_number_hidden" value="{{ $ticket->id }}">
                            @php
                                $hasUrgency = !empty($ticket->urgency);
                            @endphp

                            <div class="row g-2 align-items-center mb-3">
                                <!-- TICKET NUMBER -->
                                <div class="col-md-4">
                                    <label class="form-label mb-0">Ticket Number</label>
                                    <input type="text" class="form-control form-control-sm" value="{{ $ticket->id }}"
                                        readonly>
                                </div>

                                <!-- TANGGAL -->
                                <div class="col-md-4">
                                    <label class="form-label mb-0">Date</label>
                                    <input type="date" class="form-control form-control-sm"
                                        value="{{ $ticket->ticket_date ? \Carbon\Carbon::parse($ticket->ticket_date)->format('Y-m-d') : '' }}" readonly>
                                </div>

                                <!-- JENIS -->
                                <div class="col-md-4">
                                    <label class="form-label mb-0">Jenis</label>
                                    <input type="text" class="form-control form-control-sm" value="{{ $jenis_text }}"
                                        readonly>
                                </div>


                            </div>

                            <div class="row g-3 mb-3">
                                <!-- REPORTED BY -->
                                <div class="col-md-6">
                                    <label class="form-label mb-0">Reported By</label>
                                    <input type="text" class="form-control form-control-sm"
                                        value="{{ $reported_by_name }}" readonly>
                                </div>

                                <!-- DEPARTEMEN -->
                                <div class="col-md-6">
                                    <label class="form-label mb-0">Departemen</label>
                                    <input type="text" class="form-control form-control-sm"
                                        value="{{ $reported_by_dept }}" readonly>
                                </div>
                            </div>

                            @if ($ticket->jenis == 'S')
                                <!-- SOFTWARE FIELDS -->
                                <div id="software-fields">
                                    <div class="row g-3 mb-3">
                                        <!-- JENIS SOFTWARE -->
                                        {{-- <div class="col-md-6">
                                    <label class="form-label mb-0">Jenis Software</label>
                                    <input type="text" class="form-control form-control-sm" value="{{ $jenis_software_text }}" readonly>
                                </div> --}}

                                        <!-- NAMA SOFTWARE -->
                                        <div class="col-md-6">
                                            <label class="form-label mb-0">Nama Software</label>
                                            <input type="text" class="form-control form-control-sm"
                                                value="{{ $softwareDetail->katname }} - {{ $softwareDetail->detail }}"
                                                readonly>
                                        </div>

                                        <div class="col-md-6">
                                            <label class="form-label mb-0">Kategori Software</label>
                                            <input type="text" id="software_kategori_display"
                                                class="form-control form-control-sm" value="{{ $ticket->detkat }}"
                                                readonly>
                                        </div>

                                        <!-- MODUL/FITUR -->
                                        <div class="col-md-6">
                                            <label class="form-label mb-0">
                                                Modul/Fitur Bermasalah
                                                <small class="text-muted">(Maks: 50 karakter)</small>
                                            </label>
                                            <input type="text" class="form-control form-control-sm editable-field"
                                                id="modul" name="modul" value="{{ $modul }}" maxlength="50"
                                                readonly>
                                            <div class="form-text text-muted mt-1 edit-only" style="display: none;">
                                                <small class="text-info">
                                                    <span id="modul-counter">{{ strlen($modul) }}</span>/50 karakter
                                                </small>
                                            </div>
                                        </div>

                                        <!-- SOFTWARE IT -->
                                        <div class="col-md-6">
                                            <label class="form-label mb-0">PIC</label>
                                            <input type="text" class="form-control form-control-sm"
                                                value="{{ $it_name }}" readonly>
                                        </div>

                                        {{-- @if ($hasUrgency)
                                            <!-- URGENCY SOFTWARE -->
                                            <div class="col-md-6">
                                                <label class="form-label mb-0">Urgency</label>
                                                <input type="text" class="form-control form-control-sm"
                                                    value="{{ $ticket->urgency_name ?? $ticket->urgency }}" readonly>
                                            </div>
                                        @endif --}}


                                        <!-- ESTIMASI SELESAI -->
                                        <div class="col-md-12">
                                            <label class="form-label mb-0">Estimasi Selesai</label>
                                            <input type="text" class="form-control form-control-sm"
                                                value="{{ $ticket->estimasi_selesai ? \Carbon\Carbon::parse($ticket->estimasi_selesai)->format('d M Y H:i:s') : '-' }}"
                                                readonly>
                                        </div>

                                        <!-- SCREENSHOT ERROR (EDIT MODE) -->
                                        <div class="col-md-12 edit-only" style="display: none;">
                                            <label for="screenshot_software" class="form-label mb-0">
                                                Screenshot Error Baru (Optional)
                                            </label>
                                            <input class="form-control form-control-sm" type="file"
                                                id="screenshot_software" name="screenshot_software" accept=".jpg,.jpeg,.png"
                                                onchange="previewImageView(this, 'software')">
                                            <div class="form-text text-muted mt-1">
                                                <small class="text-primary">Maks: 3 MB | Format: JPG, JPEG, PNG</small>
                                            </div>
                                        </div>
                                    </div>
                                </div>
                            @endif

                            @if ($ticket->jenis == 'H')
                                <!-- HARDWARE FIELDS -->
                                <div id="hardware-fields">
                                    <div class="row g-3 mb-3">
                                        <!-- HARDWARE IT -->
                                        <div class="col-md-{{ $hasUrgency ? '6' : '12' }}">
                                            <label class="form-label mb-0">Hardware IT</label>
                                            <input type="text" class="form-control form-control-sm"
                                                value="{{ $it_name }}" readonly>
                                        </div>

                                        @if ($hasUrgency)
                                            <!-- URGENCY HARDWARE -->
                                            <div class="col-md-6">
                                                <label class="form-label mb-0">Urgency</label>
                                                <input type="text" class="form-control form-control-sm"
                                                    value="{{ $ticket->urgency_name ?? $ticket->urgency }}" readonly>
                                            </div>
                                        @endif

                                        <!-- PERANGKAT BERMASALAH -->
                                        <div class="col-md-12">
                                            <label class="form-label mb-0">
                                                Perangkat Bermasalah
                                                <small class="text-muted">(Maks: 50 karakter)</small>
                                            </label>
                                            <input type="text" class="form-control form-control-sm editable-field"
                                                id="perangkat_bermasalah" name="perangkat_bermasalah"
                                                value="{{ $perangkat_bermasalah }}" maxlength="50" readonly>
                                            <div class="form-text text-muted mt-1 edit-only" style="display: none;">
                                                <small class="text-info">
                                                    <span
                                                        id="perangkat-counter">{{ strlen($perangkat_bermasalah) }}</span>/50
                                                    karakter
                                                </small>
                                            </div>
                                        </div>
                                        <!-- ESTIMASI SELESAI -->
                                        <div class="col-md-12">
                                            <label class="form-label mb-0">Estimasi Selesai</label>
                                            <input type="text" class="form-control form-control-sm"
                                                value="{{ $ticket->estimasi_selesai ? \Carbon\Carbon::parse($ticket->estimasi_selesai)->format('d M Y H:i:s') : '-' }}"
                                                readonly>
                                        </div>

                                        <!-- UPLOAD LAMPIRAN (EDIT MODE) -->
                                        <div class="col-md-12 edit-only" style="display: none;">
                                            <label for="lampiran_hardware" class="form-label mb-0">
                                                Upload Lampiran Baru (Optional)
                                            </label>
                                            <input class="form-control form-control-sm" type="file"
                                                id="lampiran_hardware" name="lampiran_hardware" accept=".jpg,.jpeg,.png"
                                                onchange="previewImageView(this, 'hardware')">
                                            <div class="form-text text-muted mt-1">
                                                <small class="text-primary">Maks: 3 MB | Format: JPG, JPEG, PNG</small>
                                            </div>
                                        </div>
                                    </div>
                                </div>
                            @endif
                        </form>
                    </div>
                </div>

                <!-- INFO STATUS CARDS (TERPISAH DARI CARD FORM) -->
                @if ($ticket->status == 'W')
                    <div class="card mt-3">
                        <div class="card-body p-3">
                            <div class="pending-info-box"
                                style="
                        background-color: #fff9e6;
                        border: 2px solid #ffc107;
                        border-left: 6px solid #ffc107;
                        border-radius: 8px;
                        padding: 15px;
                    ">
                                <div class="d-flex align-items-start">
                                    <div class="me-3" style="flex-shrink: 0;">
                                        <i class="fas fa-clock fa-2x" style="color: #ffc107;"></i>
                                    </div>
                                    <div class="flex-grow-1">
                                        <h6 class="mb-2"
                                            style="color: #856404; font-weight: bold; font-size: 15px; margin: 0;">
                                            <i class="fas fa-hourglass-half"></i> Ticket Menunggu Approval
                                        </h6>
                                        <p class="mb-0" style="color: #856404; font-size: 13px;">
                                            Ticket ini sedang menunggu untuk di-approve oleh <strong>IT Staff/Admin</strong>
                                        </p>
                                    </div>
                                </div>
                            </div>
                        </div>
                    </div>
                @endif

                {{-- APPROVED --}}
                @if ($ticket->status == 'A' && $it_name != '-')
                    <div class="card mt-3">
                        <div class="card-body p-3">
                            <div class="approved-info-box"
                                style="background-color:#d4edda;border:2px solid #28a745;border-left:6px solid #28a745;border-radius:8px;padding:15px;">
                                <div class="d-flex align-items-start">
                                    <div class="me-3" style="flex-shrink: 0;">
                                        <i class="fas fa-user-check fa-2x" style="color:#28a745;"></i>
                                    </div>
                                    <div class="flex-grow-1">
                                        <h6 class="mb-2"
                                            style="color:#155724;font-weight:bold;font-size:15px;margin:0;">
                                            <i class="fas fa-check-circle"></i> Ticket Telah Disetujui
                                        </h6>
                                        <p class="mb-1" style="color:#155724;font-size:13px;">
                                            Ticket ini ditugaskan ke <strong>{{ $it_name }}</strong>. Menunggu untuk
                                            diproses.
                                        </p>
                                        <small class="text-muted">
                                            <i class="fas fa-clock me-1"></i>
                                            Approved At:
                                            <strong>
                                                {{ $ticket->approve_time ? \Carbon\Carbon::parse($ticket->approve_time)->format('d M Y H:i:s') : '-' }}
                                            </strong>
                                        </small>
                                    </div>
                                </div>
                            </div>
                        </div>
                    </div>
                @endif

                {{-- IN PROGRESS --}}
                @if ($ticket->status == 'P' && $it_name)
                    <div class="card mt-3">
                        <div class="card-body p-3">
                            <div class="it-info-box"
                                style="background-color:#e7f3ff;border:2px solid #17a2b8;border-left:6px solid #17a2b8;border-radius:8px;padding:15px;">
                                <div class="d-flex align-items-start">
                                    <div class="me-3" style="flex-shrink: 0;">
                                        <i class="fas fa-spinner fa-spin fa-2x" style="color:#17a2b8;"></i>
                                    </div>
                                    <div class="flex-grow-1">
                                        <h6 class="mb-2"
                                            style="color:#17a2b8;font-weight:bold;font-size:15px;margin:0;">
                                            <i class="fas fa-cog fa-spin"></i> Ticket Sedang Diproses
                                        </h6>
                                        <p class="mb-1" style="color:#0c5460;font-size:13px;">
                                            Ticket ini sedang diproses oleh <strong>{{ $it_name }}</strong>
                                        </p>
                                        <small class="text-muted d-block">
                                            <i class="fas fa-clock me-1"></i>
                                            Approved At:
                                            <strong>
                                                {{ $ticket->approve_time ? \Carbon\Carbon::parse($ticket->approve_time)->format('d M Y H:i:s') : '-' }}
                                            </strong>
                                        </small>
                                        <small class="text-muted d-block">
                                            <i class="fas fa-clock me-1"></i>
                                            In Progress At:
                                            <strong>
                                                {{ $ticket->proses_time ? \Carbon\Carbon::parse($ticket->proses_time)->format('d M Y H:i:s') : '-' }}
                                            </strong>
                                        </small>
                                    </div>
                                </div>
                            </div>
                        </div>
                    </div>
                @endif

                @if (in_array($ticket->status, ['R', 'T']) && $ticket->alasan_reject)
                    <div class="card mt-3">
                        <div class="card-body p-0">
                            <div class="rejected-info-box"
                                style="
                        background: linear-gradient(135deg, #fff5f5 0%, #ffe5e5 100%);
                        border: 1px solid #f5c6cb;
                        border-left: 5px solid #dc3545;
                        border-radius: 10px;
                        overflow: hidden;
                    ">
                                <!-- Header Section -->
                                <div
                                    style="
                            background-color: #dc3545;
                            padding: 12px 20px;
                            margin-bottom: 15px;
                        ">
                                    <div class="d-flex align-items-center">
                                        <i class="fas fa-exclamation-triangle me-2"
                                            style="color: #ffffff; font-size: 20px;"></i>
                                        <h6 class="mb-0" style="color: #ffffff; font-weight: 600; font-size: 15px;">
                                            {{ $ticket->status == 'R' ? 'Ticket Ditolak oleh Admin/IT Staff' : 'Ticket Ditolak oleh IT' }}
                                        </h6>
                                    </div>
                                </div>

                                <!-- Content Section -->
                                <div style="padding: 0 20px 20px 20px;">
                                    <div class="mb-3">
                                        <label
                                            style="
                                    color: #721c24; 
                                    font-weight: 600; 
                                    font-size: 14px;
                                    display: block;
                                    margin-bottom: 8px;
                                ">
                                            <i class="fas fa-file-alt me-1"></i> Alasan Penolakan:
                                        </label>
                                        <div
                                            style="
                                    background-color: #ffffff;
                                    border: 1px solid #f5c6cb;
                                    border-left: 4px solid #dc3545;
                                    padding: 15px;
                                    border-radius: 6px;
                                    box-shadow: 0 2px 4px rgba(220, 53, 69, 0.08);
                                ">
                                            <p
                                                style="
                                        color: #495057;
                                        font-size: 14px;
                                        line-height: 1.6;
                                        margin-bottom: 0;
                                        white-space: pre-wrap;
                                        word-wrap: break-word;
                                    ">
                                                {{ $ticket->alasan_reject }}</p>
                                        </div>
                                    </div>

                                    @if ($ticket->status == 'R')
                                        <!-- Info Footer -->
                                        <div
                                            style="
                                background-color: #fff3cd;
                                border: 1px solid #ffeaa7;
                                border-left: 3px solid #ffc107;
                                padding: 12px 15px;
                                border-radius: 6px;
                                margin-top: 15px;
                            ">
                                            <div class="d-flex align-items-start">
                                                <i class="fas fa-lightbulb me-2"
                                                    style="color: #856404; font-size: 16px; margin-top: 2px;"></i>
                                                <small
                                                    style="
                                        color: #856404;
                                        font-size: 13px;
                                        line-height: 1.5;
                                        font-weight: 500;
                                    ">
                                                    Silakan <strong>edit ticket</strong> dan <strong>submit ulang</strong>
                                                    setelah memperbaiki masalah yang disebutkan di atas.
                                                </small>
                                            </div>
                                        </div>
                                    @endif
                                </div>
                            </div>
                        </div>
                    </div>
                @endif

                {{-- COMPLETED --}}
                @if ($ticket->status == 'C' && $it_name)
                    <div class="card mt-3">
                        <div class="card-body p-3">
                            <div class="completed-info-box"
                                style="background-color:#d1f2eb;border:2px solid #20c997;border-left:6px solid #20c997;border-radius:8px;padding:15px;">
                                <div class="d-flex align-items-start">
                                    <div class="me-3" style="flex-shrink: 0;">
                                        <i class="fas fa-check-double fa-2x" style="color:#20c997;"></i>
                                    </div>
                                    <div class="flex-grow-1">
                                        <h6 class="mb-2"
                                            style="color:#0f6848;font-weight:bold;font-size:15px;margin:0;">
                                            <i class="fas fa-check-circle"></i> Ticket Selesai
                                        </h6>
                                        <p class="mb-1" style="color:#0f6848;font-size:13px;">
                                            Ticket ini telah diselesaikan oleh <strong>{{ $it_name }}</strong>
                                        </p>
                                        <small class="text-muted d-block">
                                            <i class="fas fa-clock me-1"></i>
                                            Approved At:
                                            <strong>
                                                {{ $ticket->approve_time ? \Carbon\Carbon::parse($ticket->approve_time)->format('d M Y H:i:s') : '-' }}
                                            </strong>
                                        </small>
                                        <small class="text-muted d-block">
                                            <i class="fas fa-clock me-1"></i>
                                            In Progress At:
                                            <strong>
                                                {{ $ticket->proses_time ? \Carbon\Carbon::parse($ticket->proses_time)->format('d M Y H:i:s') : '-' }}
                                            </strong>
                                        </small>
                                        <small class="text-muted d-block">
                                            <i class="fas fa-clock me-1"></i>
                                            Completed At:
                                            <strong>
                                                {{ $ticket->complete_time ? \Carbon\Carbon::parse($ticket->complete_time)->format('d M Y H:i:s') : '-' }}
                                            </strong>
                                        </small>
                                    </div>
                                </div>
                            </div>
                        </div>
                    </div>
                @endif
            </div>

            <!-- RIGHT SECTION: IMAGE PREVIEW & DESCRIPTION -->
            <div class="col-md-6">
                <div class="card">
                    <div class="card-body">
                        <p class="text-uppercase text-sm mb-2">Preview & Deskripsi</p>
                        <hr class="horizontal dark mt-0">

                        <!-- IMAGE PREVIEW -->
                        <div class="mb-3">
                            <label class="form-label mb-2">Preview Gambar</label>
                            <div class="border rounded p-3 text-center" style="min-height: 250px; background: #f8f9fa;">
                                @if ($ticket->gambar)
                                    <img id="image-preview" src="{{ asset('storage/' . $ticket->gambar) }}"
                                        alt="Preview" style="max-width: 100%; max-height: 400px; cursor: pointer;"
                                        class="img-fluid"
                                        onclick="openImage('{{ asset('storage/' . $ticket->gambar) }}')">
                                @else
                                    <img id="image-preview" src="" alt="Preview"
                                        style="max-width: 100%; max-height: 400px; display: none;" class="img-fluid">
                                    <p id="no-image-text" class="text-muted mt-5">
                                        <i class="fas fa-image fa-3x mb-2"></i><br>
                                        Tidak ada gambar
                                    </p>
                                @endif
                            </div>
                        </div>

                        <!-- DESKRIPSI -->
                        <div class="mb-3">
                            <label for="deskripsi" class="form-label mb-0">
                                {{ $ticket->jenis == 'S' ? 'Deskripsi Error' : 'Deskripsi Masalah' }}
                            </label>
                            <textarea name="deskripsi" id="deskripsi" rows="5" class="form-control form-control-sm editable-field"
                                readonly>{{ $ticket->detail_problem }}</textarea>
                        </div>
                    </div>
                </div>
            </div>
        </div>
    </div>
    <style>
        .bg-approve {
            background-color: #1100ffff !important;
            color: #fff !important;
        }
    </style>

    @include('transc.yutick._action_modals')
    @include('js.ticketing-show')
    @include('js.yutick')
@endsection